The information on this site is subject to:

• A disclaimer
• A copyright notice
• Rules related to personal data protection
• An accessibility statement
• A cookies notice

________________________________________

Disclaimer

Our goal is to keep the information we provide timely and accurate. If errors are brought to our attention, we shall try to correct them. However we accept no responsibility or liability whatsoever with regard to the information on this site.

This information is:

• of a general nature only and is not intended to address the specific circumstances of any particular individual or entity;
• not necessarily comprehensive, complete, accurate or up to date;
• sometimes linked to external sites over which we have no control and for which we assume no responsibility;
• not professional or legal advice.

Our goal is to minimize disruptions caused by technical errors. However some data or information on our site may have been created or structured in files or formats that are not error-free and we cannot guarantee that our service will not be interrupted or otherwise affected by such problems. We accept no responsibility with regard to such problems incurred as a result of using this site or any linked external sites.

This disclaimer is not intended to limit our liability in contravention of any requirements laid down in applicable national law or to exclude our liability for matters which may not be excluded under that law.

________________________________________

Copyright notice

© Tixx Analytics Ltd. 2024

Tixx Analytics Ltd. owns the copyright for the editorial content of this website.

Software or documents covered by industrial property rights, such as patents, trademarks, registered designs, logos and names, are excluded from our reuse policy and are not licensed to you.

For all other copyright issues, please contact: contact@tixxanalytics.com

________________________________________

Protection of your personal data

This privacy statement provides information about the processing and the protection of your personal data.

• Introduction
• Why and how we process your personal data
• On what legal ground(s) we process your personal data
• What personal data we collect and further process
• How long we keep your personal data
• How we protect and safeguard your personal data
• Who has access to your personal data and to whom they are disclosed
• What your rights are and how can you exercise them
• Contact information
• Where to find more detailed information

Introduction

At Tixx Analytics (hereafter ‘Tixx™’) we are committed to protecting your personal data and to respecting your privacy. We collect and further process personal data pursuant to Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

This privacy statement explains the reason for the processing of your personal data, the way we collect, handle and ensure protection of all personal data provided, how that information is used and what rights you have in relation to your personal data. It also specifies the contact details of the responsible Data Controller with whom you may exercise your rights.

Why and how we process your personal data

Purpose of the processing operations

We collect and use your personal information to allow you to subscribe to Tixx™ and to personalise your user experience.

The processing operation consists in storing the personal data you provide us with when you register and using it to provide you with the requested services.

Your personal data will not be used for automated decision-making including profiling.

On what legal ground(s) we process your personal data

We process your personal data, because processing is necessary for the performance of the services we offer;

Which personal data we collect and further process

In order to carry out these processing operations, we collect the following categories of personal data:

• for access to the system and personalisation: login, first name, surname, email address, last login; site and search preferences, saved searches, saved documents and RSS feeds. If provided, also: preferred language, first and second alternative languages;
• for using the ‘web service’: login, first name, last name, email address, as well as information on used data, last login and final use of data. If provided, we also collect information on the organisation to which you belong, on the calling application, days of use of the service;
• The provision of personal data is mandatory if you wish to benefit from the listed services.

How long we keep your personal data

We only keep your personal data for the time necessary to fulfil the purpose of collection or further processing, namely for providing you with the requested services.

How we protect and safeguard your personal data

All personal data in electronic format (emails, documents, databases, uploaded batches of data, etc.) are stored on the AWS servers we use.

Our contractors are bound by specific contractual clauses for any processing operations of your data on our behalf, and by the confidentiality obligations deriving from the General Data Protection Regulation (‘GDPR’ Regulation (EU) 2016/679).

In order to protect your personal data, we have put in place a number of technical and organisational measures. Technical measures include appropriate actions to address online security, risk of data loss, alteration of data or unauthorised access, taking into consideration the risk presented by the processing and the nature of the personal data being processed. Organisational measures include restricting access to the personal data solely to authorised persons with a legitimate need to know for the purposes of this processing operation.

Who has access to your personal data and to whom they are disclosed

Access to your personal data is provided to the persons responsible for carrying out our processing operations and to authorised staff according to the « need-to-know » principle. Such staff abide by statutory rules and, when required, additional confidentiality agreements.

What your rights are and how you can exercise them

You have specific rights as a ‘data subject’ under Chapter III (Articles 14-25) of Regulation (EU) 2018/1725, in particular the right of access to, rectification or erasure of your personal data and the right to restrict the processing of your personal data. Where applicable, you also have the right to object to the processing or the right to data portability.

You have consented to provide your personal data to us for the present processing operation. You can withdraw your consent at any time by notifying the data controller. The withdrawal will not affect the lawfulness of the processing carried out before you have withdrawn the consent.

You can exercise your rights by contacting the data controller. The contact information is given under heading « Contact information » below.

If you wish to exercise your rights in the context of one or several specific processing operations, please provide their description (i.e. their Record reference(s) as specified under heading « Contact information » below) in your request.

Contact information

• The Data Controller

If you would like to exercise your rights under Regulation (EU) 2018/1725, or if you have comments, questions or concerns, or if you would like to submit a complaint regarding the collection and use of your personal data, please feel free to contact the data controller at contact@tixxanalytics.com.

________________________________________

Accessibility statement

Last updated: 02 August 2024

• Introduction
• How we comply
• Compliance status
• Non-accessible content
• Resources
• Feedback and contact information

Introduction

Accessibility is at the core of our web design, and we follow universal design principles. This ensures all our users can view and navigate our websites easily, no matter what device they are using.

We are working to ensure that our pages and documents are accessible to all users. This includes users with visual, auditory, cognitive or physical impairments. Our website can be accessed from different devices such as desktop computers, laptops and mobile devices.

Web accessibility is based on the 4 principles listed below.

• Perceivable: Information and the user interface are presented to users in ways they can perceive.
• Operable: The website’s input forms, controls (e.g. buttons, checkboxes), and navigation are operable.
• Understandable: Information and the operation of user interface must be understandable.
• Robust: Web content must work on different browsers and devices, including assistive technologies.

How we comply

• We are working to ensure that Tixx™ meets the accessibility standards referred to under Directive (EU) 2016/2102 of the European Parliament and of the Council on the accessibility of the websites and mobile applications. See the compliance status below.
• We have an accessibility statement.
• We help users contact us to report any accessibility issues.
• We include accessibility compliance requirements in our procurement contracts for web development.
• We carry out internal and external accessibility audits.

Compliance status

Tixx™ is partially compliant with the accessibility standards referred to under Directive (EU) 2016/2102 due to the non-compliances listed below.

Non-accessible content

• Some labels and lists elements may not be informative for assistive technology users as they lack the correct programmatic structure and association.
• Colour contrast may be insufficient on some pages.
• Some links can only be identified by their colour.
• Some images do not have a text alternative and some are not indicated as decorative images.
• Some links have no link text which can make them difficult to identify. The same link text may be used for links going to different pages or documents, which could confuse some users.
• Some content may not be accessible for assistive technology users or for users relying on keyboard only.
• Reading tab order is not presented in a logical way.
• Data table elements are used for some page layouts.
• Some page headings are not always descriptive or marked as headings.
• On some pages, the language of the page is not indicated in the code, which can cause issues for screen reader users.
• Navigation breadcrumbs are not available when zooming to 400% of the original page size.
• Some pre-recorded videos do not include captions and so may not be accessible for people with auditory impairments.

Feedback and contact information

Contact us to report accessibility issues or provide suggestions to improve accessibility. Please be as clear and detailed as possible so we may understand the problem. Please also provide your contact details so we can get back to you quickly.

________________________________________

Cookies Policy

To make this website work properly, we sometimes place small data files called ‘cookies’ on your device.

What are cookies?

A cookie is a small text file that a website stores on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

• First-party cookies are cookies set by the website you are visiting. Only that website can read them. In addition, a website might potentially use external services, which also set their own cookies, known as third-party cookies.
• Persistent cookies are cookies that are saved on your computer and are not deleted automatically when you quit your browser, unlike a session cookie, which is deleted when you quit your browser.

Every time you visit a Tixx™ website, you will be prompted to accept or refuse cookies.

Cookies can also be used to establish anonymous statistics about the browsing experience on our sites.

How we use cookies

Our websites mostly use ‘first-party cookies’. These are cookies set and controlled by us, not by any external organisations.

However, to view some of our pages, you will have to accept cookies from external organisations.

You can delete or block these cookies, but if you do that, some features of this site may not work as intended. These cookies are used to remember:

• your display preferences, such as browsing language, contrast colour, font size, device used, search results preferences and notification preferences;
• your latest visit to the website (for statistical purposes) and the three most recent pages visited (to help our helpdesk if you send a request);
• if you have agreed (or not) to our use of cookies on this site.

Visitor preferences

These are set by us and only we can read them. They remember if you have agreed to (or refused) this site’s cookie policy.

Operational cookies

There are some cookies that we have to include in order for certain web pages to function. For this reason, they do not require your consent. In particular:

• authentication cookies;
• technical cookies required by certain IT systems.

Authentication cookies

These are stored when you log into Tixx™ sites, using our authentication service (Login). When you do this, you accept the associated privacy policy.

Technical cookies

Analytics cookies

We use these purely for internal research on how we can improve the service we provide for all our users.

The cookies simply assess how you interact with our website — as an anonymous user (the data gathered does not identify you personally).

Also, these data are not shared with any third parties or used for any other purpose. The anonymous statistics could be shared with contractors working on communication projects under contractual agreement with us.

However, you are free to refuse these types of cookies via the cookie banner you’ll see on the first page you visit.

Third-party cookies

Some of our pages display content from external providers, such as YouTube, Facebook and Twitter and links to websites managed by EU countries.

To view this third-party content, you first have to accept their specific terms and conditions. This includes their cookie policies, over which we have no control.

If you do not view this content, no third-party cookies will be installed on your device.

Third-party services

Third-party services are outside of our control. Providers may, at any time, change their terms of service, purpose and use of cookies, etc.

Private data

The cookie-related information is not used to identify you personally and the pattern data are fully under our control. These cookies are not used for any purpose other than those described here.

How you can manage cookies

You can manage/delete cookies as you wish — for details, see www.aboutcookies.org 

Removing cookies from your device

You can delete all cookies that are already on your device by clearing the browsing history of your browser. This will remove all cookies from all websites you have visited.

Be aware though that you may also lose some saved information (e.g. saved login details, site preferences).

Managing site-specific cookies

For more detailed control over site-specific cookies, check the privacy and cookie settings in your preferred browser.

Blocking cookies

You can set most modern browsers to prevent any cookies being placed on your device, but you may then have to manually adjust some preferences every time you visit a site/page. Some services and functionalities may not work properly at all (e.g. logging in to your profile) as a result.